Video Policy

Due to the nature of our business, this is our current policy on corrupted or lost videos. Beyond this FAQ page this policy is laminated at track check-in, and visible at eye-level at track check-out:

Xtreme Xperience cannot be held accountable for any technology-related issues that may result in a failed or corrupt video session. The purchase of a package with “unlimited videos” entitles the buyer to at least one (1) video. Xtreme Xperience will provide reimbursement to the buyer only when a malfunction does not produce at least one (1) video. If purchase was part of a bundled or discounted package offer (ex: Full Throttle package) a percentage (for the video not received) will be refunded. A non-recorded video will not result in a free drive or refunded drive. No refund will be issued if the USB is lost or damaged.

Any reimbursement or discount offer for a missing or corrupted video needs to be reported within 30 calendar days of your experience or we cannot guarantee a solution. You must email [e-mail] or speak with an agent on the phone [phone]).